Request account deletion

Request deletion

Write to our support team. State the email address of your dammi account and whether you use the app as a customer or a driver. If known, the name of your wholesaler helps us identify your account.

If possible, send your message from the email address of your account. If you no longer have access to it, please let us know. Do not send us a password or a copy of your ID.

Opens your email program. The request is only made once you send your message. You can also write an email yourself with the subject „Kontolöschung“ (account deletion) to info@dammi.app.

What happens next

1. We match the request to your account and verify your identity using the contact details already on file. If we have any questions, we will get in touch with you.
2. We tell you how the deletion will be handled, when you can expect it to be completed and whether certain data must be retained.
3. You will receive a confirmation as soon as processing is complete. Sending the request does not automatically delete the account.

Which data does the request cover?

The request covers your app account and the personal data associated with it. This includes your profile and contact details, your login details and device identifiers for push notifications. For drivers, stored location data is also covered; for customers, personal settings, delivery addresses, favourites and unsuccessful product searches linked to the account.

Orders, invoices and required proof of delivery may contain data that must be retained by law. Such data is only kept to the extent required. Depending on the type of document, for example, six years may apply to business letters, eight years to accounting vouchers or ten years to books of account and annual financial statements. An order or a delivery note does not automatically have a specific retention period merely because of its name. We will explain to you in each individual case which data is affected, for what reason and for how long it is kept. The deletion of your app account does not cancel existing business obligations.

Data that has already been deleted may still be contained for up to seven days in point-in-time database recovery, for up to 14 days in daily and for up to 14 weeks in weekly protected backup copies. These copies serve only for recovery after a technical emergency. Further information on processing and retention can be found in our privacy policy.